In today’s digital age, eWallets have become a popular way to transfer and receive money conveniently. In South Africa, services like FNB eWallet, Nedbank Send-iMali, and others allow users to send money instantly via mobile phones. The recipient can withdraw the funds without needing a bank account by using a PIN (Personal Identification Number) sent to their phone. However, issues arise when you lose access to the phone number linked to the eWallet or need to get the eWallet PIN from another number. In this comprehensive guide, we’ll explore the steps to recover an eWallet PIN when you don’t have access to the original number.
Why Do You Need an eWallet PIN?
The eWallet PIN is crucial for accessing the funds sent to you. Without this PIN, you won’t be able to withdraw the money from an ATM or transfer it to a bank account. The eWallet system typically sends a one-time PIN (OTP) to the recipient’s mobile number, which must be entered to withdraw the funds.
Read Also: Geekzilla Tio Geek | webmail.sunpharma.com
Challenges of Getting an eWallet PIN from Another Number
If you no longer have access to the original phone number, it can be challenging to retrieve the eWallet PIN. This can happen if:
- You’ve lost your phone.
- Your SIM card is damaged or deactivated.
- You’ve changed your mobile number without updating it with your service provider.
In these cases, it becomes important to know how to recover or get the PIN using a different number.
Steps to Get an eWallet PIN from Another Number
1. Contact the Sender
The simplest way to solve this issue is to contact the person who sent the eWallet. The sender can resend the eWallet PIN to the correct number by:
- Accessing the eWallet service through their bank’s app or USSD code.
- Selecting the option to resend the PIN to your updated or new number.
- Entering your current number instead of the old one.
The sender may also be able to cancel the transaction and resend the money to your updated phone number, generating a new PIN in the process.
2. Call Customer Support of the eWallet Provider
If the sender can’t resend the PIN, or if the sender’s bank doesn’t offer the option, another solution is to contact the customer support of the relevant eWallet provider. Here’s how:
FNB eWallet
- Call FNB Customer Support at 087 575 9405.
- Explain that you have lost access to the original number and need the PIN sent to another number.
- The bank may ask you for transaction details like the amount sent, sender’s name, and the date of the transaction to verify your identity.
Nedbank Send-iMali
- Call Nedbank Customer Support at 0860 555 111.
- Provide all necessary details and request the PIN to be resent to another number.
Customer support teams usually handle such requests, but you will need to provide sufficient information to verify your identity.
3. Update Your Mobile Number on Your Bank Account
If the phone number you’ve lost is linked to your bank account, you’ll need to update your details. Here’s how to do it:
- Visit your bank’s nearest branch: Take your ID document and proof of residence. You can update your contact details and ask the bank to resend the PIN to your new number.
- Use online banking: Some banks allow you to change your contact details through their app or online banking platform. After updating your number, the eWallet PIN can be resent.
4. Use the Bank’s Mobile App or USSD Code
Many banks offer mobile apps or USSD codes that make it easier to manage eWallet transactions. Here’s how you can use these methods:
For FNB eWallet
- Dial 120321# on your mobile phone.
- Follow the prompts to resend the eWallet PIN.
- You’ll need to enter the recipient’s new number where the PIN should be sent.
For Nedbank Send-iMali
- Dial 120001#.
- Follow the instructions to resend the PIN to the updated number.
5. Visit the Nearest Bank Branch
If all else fails, visiting the bank in person might be necessary. Banks can help you update your phone number and ensure that the eWallet PIN is sent to the new number. Be prepared to bring identification and any necessary documentation, like proof of residence, to verify your identity.
Preventing Future Issues
Here are a few tips to prevent losing access to your eWallet PIN in the future:
- Update Your Phone Number Regularly: Always ensure that your mobile number is updated with your bank. If you change your number, immediately notify your bank to avoid losing important notifications, such as eWallet PINs.
- Link Multiple Phone Numbers: Some eWallet services allow you to link multiple phone numbers to your account. This can serve as a backup in case you lose access to your primary number.
- Back Up SIM Card Information: In the event of a lost or damaged SIM card, you can quickly request a new one from your mobile provider if you have the necessary details.
Read Also: How Many Wives Does Mangosuthu Buthelezi Have | Wellhealthorganic Buffalo Milk Tag
FAQs
1. Can I get an eWallet PIN sent to my new number without the sender’s help?
No, the sender is usually required to resend the PIN. However, you can contact the bank’s customer support to explore other options.
2. How long does it take to resend an eWallet PIN to a new number?
It can take anywhere from a few minutes to 24 hours, depending on the bank’s processes.
3. What happens if I’ve lost the phone linked to my eWallet?
You’ll need to update your mobile number with the bank or ask the sender to resend the PIN to your new number.
4. Can I still withdraw money from the eWallet without the PIN?
No, the PIN is essential to complete any withdrawal or transaction with the eWallet.
5. What if my phone number is not updated with my bank?
Visit your nearest bank branch or update your contact details through your bank’s mobile app or online banking platform to receive the PIN on your current number.
Conclusion
Getting an eWallet PIN from another number can be a challenging process, but it’s not impossible. By contacting the sender, using customer support, or updating your contact details through the bank, you can recover access to your funds. Always ensure your phone number is up-to-date with your bank to avoid such issues in the future.
